FAQ's
Clear Answers to Support Your Healthcare Journey
Get reliable answers to your most important queries about medical care and equipment, all in one convenient place.
How do I get started?
You can begin by sharing your medical details with our team. We will arrange a medical opinion and cost estimate and guide you through the next steps.
What is the international care package?
The International Care Package is a comprehensive support program designed for patients travelling abroad for medical treatment. It ensures continuity of care before travel, during hospitalisation, and after the patient returns home, ensuring a safe, structured, and stress-free recovery.
Who are these packages ideal for?
These packages are ideal for international patients who:
- Are you travelling overseas for treatment
- Want professional support with visas, appointments, and coordination
- Need post-treatment follow-ups and rehabilitation after returning home
- Prefer a single point of contact throughout their medical journey
Does this package include the cost of medical treatment or surgery?
- No. The package covers care coordination, recovery support, logistics, and assistance services. The actual treatment or surgery cost is separate and payable directly to the hospital.
How does pre-arrival coordination help patients?
Pre-arrival coordination ensures:
- Medical records are reviewed before travel
- Approximate treatment costs are shared in advance
- Doctor appointments are prioritised
- Visa documents and invitation letters are arranged smoothly
- This helps patients plan confidently before travelling.
Will I receive assistance with my medical visa?
Yes. Both packages include end-to-end visa assistance, which covers:
- Invitation letter from the hospital
- Support with visa application
- Assistance with visa extension, if medically required
What support is provided during hospitalisation?
During the hospital stay, patients receive:
- 24×7 emergency assistance
- A dedicated Case Manager for coordination and communication
- Complimentary meals for the attendant (as per package)
- A basic health care package for the attendant
What happens after I return home?
Post-return care ensures continuity of treatment and recovery, including:
- Online follow-up consultations with the treating doctor
- Online rehabilitation sessions from home
- Nutrition guidance for healing and long-term wellness
- Ongoing follow-ups coordinated by your Case Manager
Are the post-return consultations conducted online?
All post-return consultations, rehabilitation sessions, and nutrition consultations are conducted online, making recovery convenient and accessible from home.
Is the city tour mandatory?
No. The city tour is completely optional and is arranged only after the treating doctor confirms that the patient is medically fit. When selected, the tour focuses on visiting the city’s selected historical and cultural landmarks, offering a relaxed and enriching experience for both patients and their attendants.
Can family members or attendants be included?
Yes. Both packages include support for one attendant, including:
- Complimentary meals (as per package)
- Basic health care support
- Inclusion in city tour arrangements
Are these packages refundable?
Care package policies are designed to ensure seamless coordination of medical services. Once the patient arrives in the treating country, the care package becomes non-cancellable, as hospital bookings, specialist consultations, and support services are activated. Prior to arrival, cancellation requests may be considered in line with the applicable terms. Your dedicated Case Manager will walk you through these details in advance to ensure clarity, transparency, and peace of mind before confirmation.
What is the difference between the pricing of procedures on Acava Care and the prices for these package and offers?
The pricing for the procedures is the standard list price offered by the Hospital whereas the pricing for the individually crafted package is the discounted price negotiated with the Hospital with our commitment to create value for our consumers.
How can I avail these offers?
To avail these offers, it applies two simple rules:
- Chose the package that you wish to book
- Pay USD 100 of the package price (adjusted in the package price later)
Why Choose Us?
- Extensive Network: you have the opportunity to Connect with an international network of recognized hospitals and highly experienced medical specialists.
- Transparency and Honesty: We prioritize open communication and honest pricing to make sure you fully understand the expenses involved.
- Patient-Centric Approach: Your health is our prime priority. We personalize our services to meet your specific requirements and provide friendly assistance throughout your trip.
- Multilingual Support: We also provide multilingual assistance services to help you overcome challenges with language and maintain clear communication throughout your medical tourism experience.
- Commitment to Quality: We also maintain high standards for our partner hospitals and ensure they meet worldwide healthcare quality standards.
Are you ready to explore your treatment options?
Feel free to Contact us today to arrange a free consultation. Our team is ready to assist you in selecting the best treatment package and medical tourism destination for your specific requirements. We are dedicated to offering you a simplified, relaxed, and successful medical tourism experience.
Q1.What is included in the treatment cost?
The treatment cost covers surgical fees, doctor’s fees, lab tests, medication, and room charges.
Q2.Can an attendant stay with me in the hospital?
Yes, during your hospitalization, one attendant can stay with you in a single room at no additional cost. Complimentary food and accommodation for the attendant are provided.
Q3.What additional documents and information do you require from my doctor?
Please bring all previous medical reports, including X-rays, MRI, CT scans,ultrasound images, blood investigation reports, and discharge summaries (if available).
Q4.How soon can the investigations be scheduled?
We prioritize minimal waiting time for our patients. Investigations are scheduled promptly after admission under the treating doctor.
Q1.Will you assist in airport transfers?
Yes, our dedicated executive will receive you at the airport upon arrival and arrange transportation to the hospital or accommodation. After discharge,we provide transportation back to the airport or accommodation, all at no extra cost.
Q2.How can I contact my doctor for follow-up inquiries once I have returned home?
We facilitate communication with your doctors via email and telephonic consultations. Video conferencing with your treating doctor can also be arranged if necessary.
Q1.What is the payment policy?
An advance deposit of the treatment estimate is required upon admission to the hospital. Any excess amount deposited will be refunded at the time of discharge if the actual treatment cost is lower.
Q2.Does the bill increase by using Acava Care’s services?
No, utilizing our services does not increase your medical bills. In fact, we often negotiate better prices for our patients.
Can I get accommodation near the hospital after discharge?
Yes, we can recommend nearby affordable guesthouses, typically located within a 5-15 minute drive or walk from the hospital.
Q2.How can I save on living expenses?
Opt for non-luxurious yet hygienic guesthouses or hotels near the hospital.Look for options with kitchen facilities for self-cooking. For longer stays,consider furnished/service apartments near the hospital.
Q1.How do I connect Second Opinion or Video Consultation?
If you are sure about undergoing the particular procedure then you can book even though your dates are not yet confirmed. Booking a package online will block your package in our system to ensure that whenever you are ready, you get the same price irrespective of this fact whether the same package is available or not during that time of your travel.
How does Acava Care ensure that the price committed here will be obliged by the hospital?
As a part of our strategic alliance with the hospital, all the prices listed will be obliged by the hospital for that particular procedure.
Q2.What additional support and services can be expected from Acava Care?
We are in the business of making medical travel easy and convenient by taking all the stress off the family. We are here to organize and manage each and every aspect of your travel including Visa, Stay, Local travel, Appointment, managing schedule.
Considering Medical Tourism?
Here’s How We Can Help:
Are you exploring medical tourism but not sure where to start? We are here to help you every step of the way.
- Free Consultation: You can discuss with our team of experts to discuss your medical concerns and treatment options. We’ll help you evaluate whether medical tourism is right for you and provide the best medical tourism packagedepending on your individual needs.
- Destination Selection: We’ll help you find the best medical tourism destination by considering guidelines such as treatment availability, cost, travel distance, and your personal preferences.
- Hospital Selection: We work with the best hospitals that fulfill our standards of excellence, and all-inclusive medical packages, ensuring that you receive outstanding treatment in a safe and comfortable environment.
- Pre-Departure Support: Our team will help you with visa applications, travel plans, and pre-operative discussions with your doctor.
- In-Country Care: Throughout your treatment process, our experienced care coordinators will be ready to respond to any questions you may have.
Factors to Consider
Other factors to consider for medical tourism:
- Medical Records: Make sure you have copies of all essential medical records, including test results and a doctor’s recommendation letter, to ensure smooth communication with the appointed hospital.
- Insurance Coverage: you can Check with your insurance provider to understand more about your coverage details, as some policies may only cover medical tourism partially.
- Post-Operative Care: Before leaving, discuss with your doctor about your follow-up care plans. We can also assist you in identifying appropriate healthcare experts in your native country to handle your post-operative treatment.
Acava Care: Your Family Away from family
At Acava Care we believe that everyone, regardless of location or financial status, deserves access to exceptional medical care. Our extensive treatment packages and professional support services allow you to make informed medical decisions, resulting in a satisfying and seamless medical tourism experience.